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fREQUENTLY ASKED QUESTION
General inquiries
When will I receive my order once it's completed?
Typically, orders are shipped out within 3-5 days and transit takes about 7-10 business days.
What is your return policy?
We have a policy of return/replacement within 7 days of delivery of the product. In case, if you received a damaged product, it must be report to us within 48 hours of delivery. If the product is delivered defective or damage, in that case customer needs to inform us all the detail through Email ([email protected]) within 48 hours from the time of delivery.
What is the warranty on the Smith Machine
Our Smith machines come with a warranty, usually covering manufacturing defects. Please refer to the product documentation for specific details.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard) as well as PayPal for secure and convenient payment. At this time, we do not accept cash on delivery or personal checks.
Will I be notified before the delivery date?
Yes, the shipping carrier will notify you in advance and schedule a delivery appointment before your delivery date to ensure someone is available to receive the package.
What should I do if I receive damaged products?
If your products arrive damaged, please contact our customer service team at +(1)905-604-6678 immediately for assistance in resolving the issue.